July 10, 2003
Concerns about 000 emergency service
After two recent incidents concerns have risen about the 000 service.
When Joe Scott's microlight crashed, David (in the following microlight) was unable to get the 000 operator to understand where he was, probably she couldn't spell Tyagarah, but certainly wasn't familiar enough with the area to understand where on the beach he was.
During the cows-on-the-highway incident, the motorist who called 000 was hung up on after trying to get the operator to understand it was near Mullumbimby, not Murwillumbah.
Apparantly we aren't the only people with strong concerns about calls being handled by people with no local knowledge at all.
Posted at July 10, 2003 12:00 AM
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